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University of Arkansas-Pulaski Technical College

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Professional Development Institute: Staff Dev

Professional Development

Microsoft Office Products

Microsoft Office 365 Tutorials
Includes tutorials for Word, Excel, Outlook, PowerPoint, SharePoint, OneDrive, etc.

Microsoft Office Quick Start Guides
Quick start guides for Word, Excel Access, Outlook, Office 365, and more

Organizing Your Email
LibGuide with tips for organizing your email, using filters, making rules, etc.

Microsoft Word 2016 Productivity
Training on how to apply styles, use headers and templates, add images, and other tips to save you time.

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Icebreakers and Activities

Thiagi Group: Pages of icebreakers and activities

Session Lab: Pages of facilitation techniques and activities

Trainer Bubble: Free icebreakers

Hyper Island Toolbox: Energizers, self-leadership, and innovation, change, and team-building resources 100 icebreaker activities

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Customer Serivce

Everything You Need to Know to Improve Customer Service in Higher Education: Series of short videos from Academic Impressions

Customer Service in Higher Education: Finding a Middle Ground: Article by Ricky L. Boyd, University of South Carolina, 2012

Exceptional Front-Line Customer Service in Higher Education: slide show: Julie A Selander, University of Minnesota

Customer Service Is Not A Four-Letter Word ...: Article from Inside Higher Ed, by Deborah Maue, 2015

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PDI Online Options

Don't forget that Professional Development Institute offers online courses for professional, leadership, and faculty development.

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Soft Skills

What is Professionlism? Article by Brooke Bassett, University of Missouri

10 Characteristics of Professionalism: from Chron by Chris Joseph; 2019

A Guide to Professionalism in the Workplace: from Glassdoor

Business Balls online learning: free courses to help you become more effective. There are modules for leadership, management, emotional intelligence, operations management, delivery management, and life skills.

Six Minutes: Speaking and Presentation Skills: Tips and tutorials for improving your presentation skills.

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Employee Assitance Program

UA-PTC offers employees services through the UAMS Employee Assistance Program (EAP). If you need help with one of the issues below, contact EAP or the Human Resources office for more information.

  • Anger management
  • Eldercare
  • Grief/bereavement
  • Individual life skills training
  • Life/Career coaching
  • Personal/emotional concerns
  • Referral/resource assistance
  • Relationships
  • Short-term, individual and family counseling
  • Stress management
  • Substance Abuse
  • Wellness training
  • Work-related issues

Ottenheimer-North Library

Ottenheimer-South Library

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